Returns and Refunds

Returns

At Flamtec Combustión Ibérica, S.L.If you are not satisfied with your purchase, we make sure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied with the products received, we offer a return process according to the following conditions:

• Products eligible for return: We accept returns of products that have not been used, installed or altered. Products must be in their original packaging and in resalable condition. We will not accept returns of products that have been tampered with, damaged or opened, unless the item is defective or incorrect.
• Deadline for returns: Returns must be requested within 7 days of receipt of order. If no notification is received within this period, we will unfortunately not be able to process the return.
• Returns due to defects or errors in shipment: In case the product received is defective or does not correspond to the order placed, please contact us immediately. In such cases, we will provide you with a free return and appropriate replacement or refund.

Refunds

If your return is approved, we will process the refund according to the following conditions:

• Method of reimbursement: The refund will be made through the same payment method you used to make the purchase. The time it takes for the refund to be reflected in your account depends on your financial institution, but generally it can take between 7 and 15 working days.
• Shipping costs: In case of a return for reasons not related to product defects or shipping errors, the cost of return shipping will be the responsibility of the customer. If the return is approved due to our error, we will bear the shipping costs.
• Non-refundable products: Some products, such as custom parts or special orders, are not eligible for return or refund. In these cases, you will be informed in advance.

Return and Refund Process

1. Request a refund: To initiate the return process, please contact our customer service team within the above timeframe, providing the order number and details of the product to be returned.
2. Instructions for return: Once the return request has been approved, we will provide you with instructions on how to ship the product back to our headquarters.
3. Reimbursement: After receiving the product at our facilities and verifying its condition, we will process the corresponding refund, which will be reflected in your account within 30 working days.

If you have any questions or concerns about our return and refund policies, please do not hesitate to contact us. Our team will be happy to help you resolve any situation.